City Connect Team
MANAGEMENT BOARD
CEO
Ivica Mađura
Ivica connecting all the dots. He has 19 years of experience in implementing business process improvements, from Transcom as an Country Account Manager to multiple senior management positions in the telekom and customer service industry with large BPO’s. Certified for COPC® Implementation leader, well networked and highly successful in defining company direction and achieving goals.
CFO
Ines Gerbus Barbir
Highly accomplished, results-driven senior accounting and financial management executive with more than 15 years of progressive experience in finance and operations management within start-ups and global organizations.
COO
Dario Jukić
Dario has 17 years of experience in the Customer Service. He started his carrier in Telecom leading the Customer Service throughout various transformation programs implementing quality, efficiency and sales. Dario expanded his management expertise in the BPO industry by being directly responsible for operations in the Adria region. Highly motivated, result driven providing strong, dynamic leadership that mentors, develops, and guides team members.
HEART TEAM
Croatia Country Manager
Ivana Barić
Ivana started her career in the biggest SEE inbound web shop, always successfully connecting clients with their needs.
She has a proven ability to multi-task in high-stress, and dynamic environments while driving growth and providing excellent problem solving and leadership.
She has a proven ability to multi-task in high-stress, and dynamic environments while driving growth and providing excellent problem solving and leadership.
Slovenia Country Manager
Samanta Sofić
Samanta is connecting all the dots. She is an experienced international leader in the business process outsourcing industry, especially for contact center and sales operations. She has more than 10 years of experience in various manager positions of our industry. Her energy, sense for people, result track record and experience make her an ideal leader for many successful years to come.
North Macedonia Country Manager
Anče Todorovska
With more than 20 years in senior managerial functions, last being the Executive Customer Service Director with Macedonian Telekom and T- Mobile, Anče specialized herself in international business development.
Head of HR
Karmela Šifel
Within City Connect positioned as a mother figure for all the employees, Karmela is by all means connected to all of them. Probably something she carried on from more than 10 years experience of taking care of hundreds of her colleagues at Croatian Telecom (Deutsche Telekom member).
Workforce Manager
Hrvoje Car
Hrvoje is always striving for excellence. He masters the skill of optimizing the workforce with the client’s demand to deliver the best possible results. Excellent problem solving and time management skills make him a want-to-have colleague at every team.
Account Manager
Tajana Tissauer
Tajana is extremely valued for her ability to easily adapt to a new environment as well as her strong desire to improve. Her ambition and curiosity always push her ever so further in order to achieve goals set by the clients and herself.
Group Leader
Zoran Marković
Zoran is an experienced leader with wide range of abilities. He has more than 30 years of experience in the free market economy in various different industries like car, wood, logistics and customer service industries. Zoran speaks German, Croatian and English lanugages.
Head of Connections
Mario Samardžija
Two words. Sales. Connection. Mario is one of the rare guys that can convince you to connect and to connect and to connect…bulletproof by all BPO’s he’s been working with.
Head of International Accounts
Christofer Terzić
Christofer is fluent in three languages. Born and raised in Munich, studied in Split, living in Zagreb and working in Varaždin. Connecting cities from day one.
Contact Center Manager
Magdalena Gudelj
Magdalena came from Austria to connect German Clients with Croatia.
She is passionate about what she does and has the ability to share this with her team.
She is passionate about what she does and has the ability to share this with her team.
Trainer
Oliver Fischer
As a knowledgeable purchasing expert with over 20 years of experience, Oliver is very competent in supply management, contract management, audit management, invoicing, documentation and, of course, customer service. In City Connect, Oliver also acts as a cross-project trainer in all three languages (German, English, Italian), which he speaks fluently.
Head of IT
Domagoj Lučić
Successful, competent and recognized expert in information technology and data security with excellent knowledge of contact center technologies. He has a unique set of skills with dozens of successfully completed challenging projects under his belt.